Metas DPO responded … kind of!

Its hard to be part of the Meta automatic mail loops.

Meta responded to my GDPR 15 request with the below email.

It kind of gives it away – Meta has not read GDPR 15 Request send to Meta.

  • I tell them I cant login but i have rights according to GDPR article 12(2) regardless of my account status.
  • I told them its Facebook and Instagram.

I have answered the email – the real question is if and when a real person reads the email and acts on it !


Hi,

Thanks for contacting us.

To access your data, you must log into your account. If you can’t access your Instagram account, please follow the on-screen instructions you see when you try to log in. Please note, our team is unable to help with account access issues.

For more help logging into Instagram, please visit the Help Center: https://help.instagram.com/374546259294234/?ref=cr

Once you’ve logged into your account, you can use our self-service tools to export your information.

To learn how to review and download your data on Instagram, please visit the Help Center: https://help.instagram.com/181231772500920/?ref=cr

From the Instagram app, you can download your information in an HTML format that is easy to view. From your desktop, you can download your information in an HTML format or in a JSON format, which will allow you to transfer your information to another service.

To view your account information in the Instagram app, go to your profile page, tap the menu in the upper right corner, and select “Your activity”. You can also find additional account information, including your personal information, account status, and ad interests under “Settings”. For additional information, please visit the Help Center: https://help.instagram.com/181231772500920/?ref=cr

To download your data, you’ll need to re-enter your password. We’ll then send you an email with a link to download your data file. If you haven’t added an email address to your Instagram account, you can enter your preferred email when you request your data download.

Please note that your file may contain personal information. You should keep it secure and take precautions when storing it or sharing it with any other services.

Finally, we also encourage you to review our Privacy Policy, which provides a description of the information we collect and how it is used and shared:
https://privacycenter.instagram.com/policy/

If you have any additional questions, please let us know.

Thanks,
Privacy Operations

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