Just as you thought now we are getting somewhere Meta delivers again.
On May 26th 2026 I received an invitation to submit a legal dispute under the EUs Digital Marketing Act section 6(12).
So I did – 11 times – one for each of my companies Facebook pages.
On June 3rd 2026 I received the following email 11 times – one for each dispute raised.
Hi,
Thank you for contacting us.
We’ve received your report, but we need more information before we can help you. Please respond to this message with a detailed description of your issue and include any relevant screenshot(s) that might help us understand the issue.
Thanks,
The Meta Team.
I returned the following email,
To Meta Platform Ireland,
As per your request by email on June 3rd 2026, I include the following documentation for submitting a DMA legal dispute under the EU digital Markets Act.
- Our formal complaint send to Meta Platforms Ireland by recorded delivery on November 22nd 2025 and received by Meta Platforms Ireland on December 1st 2025.
- Our follow up letter send to Meta Platforms Ireland by recorded delivery on January 5th 2026 and received by Meta Platforms Ireland on January 19th 2026.
- Our formal complaint to the European Commission DMA enforcement team send on February 26th 2026. There is an ongoing dialog with the Directorate on how to proceed with the complaint including filing a Digital Service Act complaint to the Danish “datatilsynet”.
- Our formal complaint to the Danish “datatilsynet” regarding violations of the Digital Service Act send on March 16th 2026. I include the appendixes to the complaint. The complaint has been transferred to the Irish authorities on April 4th 2026.
- My personal GDPR article 15 complaint send to the Danish “daatilsynet” on February 19th 2026. My complaint has been transferred to the Irish authorities on April 9th 2026.
Please let me know if you need further documentation to expedite the handling of the dispute.
On the same day (3rd of June 2026) I received this reply.
Hi,
We have reviewed your dispute and determined that your complaint is focused on your Meta Ads Account.
Please note that this channel is designated to address inquiries from business users under Article 6(12) of the EU Digital Markets Act in the EEA or Switzerland. Unfortunately, we are unable to take further action on your request.
We encourage you to contact our support team directly from your Meta Ads accounts. They will be able to help you troubleshoot your issue.
You can now access support directly from your Ads Manager account:
-Open Ads Manager through the following link: https://adsmanager.facebook.com/adsmanager/manage/campaigns
-Open the Ads Manager Help Center by selecting the question mark icon in the bottom left of the screen
-This should open the Help Center panel in the right of the screen
-Select “Contact support”
Please note that if you suspect your ads account has been hacked, you can both contact support and file a “Hacked Ads Account” complaint by visiting the following link: https://www.facebook.com/help/contact/1280439701975125?ref=cr
Thanks,
The Meta team
On the 4th of June 2026 I responded with this email
Subject: Clarification on our DMA dispute submission — account jens@lieto.dk
Thank you for your response. However, we find it unclear and would like to address several points directly.
1. Our account suspension Our account (jens@lieto.dk) was suspended on 18 November 2025. This account manages both our Facebook pages and our Meta Ads account. Due to a technical error on Meta’s part, we were unable to submit an appeal through the standard process.
2. Scope of our Facebook pages dispute We have not claimed that our complaint relates to Meta Ads. We clearly identified the relevant Facebook page in the form you asked us to complete. Our objectives are: (i) to receive an objective justification for the suspension of our Facebook pages, as required under Article 6(12) of the EU Digital Markets Act (DMA); and (ii) to regain access to those pages.
3. Our separate question regarding Meta Ads Article 6(12) DMA requires that: “The gatekeeper shall apply fair, reasonable, and non-discriminatory general conditions of access for business users to its software application stores, online search engines and online social networking services.”
In a separate email dated 28 May 2025, we asked how to raise a dispute concerning our access to Meta Ads — as a distinct matter from the Facebook pages dispute described in point 2 above. We acknowledge that whether Meta Ads falls within the scope of Article 6(12) DMA is open to interpretation. Our objectives in that separate matter are: (i) to receive an objective justification for the suspension of our Meta Ads account; and (ii) to regain access to it.
4. Contacting Meta Ads support is not possible You suggest we contact the Meta Ads support team. This is not possible, as our account (jens@lieto.dk) is suspended and we therefore have no means of doing so.
Request We ask that you proceed with processing the disputes concerning our facebook pages submitted through your online form at https://www.facebook.com/help/contact/905739804586436.
On the 10th of June 2026 I the received
Hi,
Thanks for contacting us.
Based on the information provided, we have determined that your inquiry does not pertain to the EU’s Digital Markets Act (DMA), and therefore, we are unable to support your request further.
Since we are treating this matter as closed, any responses to this email will not be monitored.
Thank you for your understanding.
Best regards,
The Meta team
This exchange of emails is very hard to believe is taking place. No arguments, no justifications, just decisions taken out of context and with absolutely no understanding of the laws that govern Metas activities in the EU.
The digital Marketing Acts article 6/12 says clearly that “The gatekeeper shall apply fair, reasonable, and non-discriminatory general conditions of access for business users to its software application stores, online search engines and online social networking services listed in the designation decision pursuant to Article 3(9).”. Our access to 11 facebook pages has been suspended without justification. That’s not FRAND compliant as no justification has ever been communicated to us and no alternative dispute settlement mechanism existed for us. This is in contradiction to recital 42 of the DMA which clearly states one of the goals of the DMA is that it should be possible to raise concerns about “unjustified closing of business user accounts” ! So why make us raise our concerns and then reject that our concerns is out of scope !
Our next step is a follow-up to the complaint we already have with the EU commissions Directorate General for Competition, Digital Markets Act Registry and DMA enforcement team.